Frequently Asked Questions

Your Arrival

Will there be someone to meet me at the property?

We have a dedicated front desk at each property waiting to assist you with everything you need, including the hand over of keys, show you around and answer any questions you may have. If there are any changes in your plans, please contact us as soon as you can and let us know. After booking, you will receive a confirmation email with the apartment address, important details and a short recap of the services included in your package. Feel free to chat or call us for any questions or changes in your itinerary.

What are the basic amenities of a CAG Apartment?

High-end bathroom amenities, a washing machine and tumble dryer*, an iron and ironing board, a hairdryer, cleaning products and equipment, a vacuum cleaner, plush towels and linen, super speedy WiFi, and fully equipped kitchen. You can tailor your stay by selecting from our extra services such as grocery basket delivery, laundry & dry cleaning, airport transfer, and more. Simply book when reserving the apartment or chat with your Account Manager.

Do we need to bring an ID or passport?

Yes please! Make sure you carry some form of identification on you, as the front desk will need it upon your arrival.

Will you need a security deposit?

Yes indeed. A security deposit will be blocked on your card 7 days prior to your arrival and released 24 hours following your departure.

What's the security deposit for?

In case of: – Damaged or broken furniture – Damaged appliances or lighting – Damaged television of Hi-Fi equipment – Stained or damaged walls and upholstery – Broken dishes, windows or mirrors – Damaged or missing accessories – Flooding or fire. If anything gets damaged during your stay, simply contact your front desk.

Can I extend my stay once I'm in the apartment?

Of course! It’s subject to availability, however. Get in touch with the front desk and they’ll let you know. If the apartment is available, we would be happy to accommodate you in the same apartment or at the very least, in a similar one.

Should I provide my own linen and towels?

No need. We equip all our apartments with high-end bathroom amenities and plush linen and towels.

Should we wash our sheets before check out?

Absolutely not – we’ll take care of all that. All you need to do is sit back and relax.

Are there any cleaning products in my holiday apartment?

All our apartments are tidy and clean for your arrival. If needed, the apartments are equipped with a broom, mop, sponges and floor/ window detergents. If you would like to book additional housekeeping, please book it during the reservation process or contact our friendly front desk.

Do CAG apartments have an internet connection?

All of our apartments come with a speedy WiFi internet connection.

Are there any house rules?
  • No Smoking Allowed
  • No Pets Allowed
  • No Parties Allowed
How many sets of keys will I get?

You’ll be provided with one set of keys.

At what time can I check-in and check-out?

Our check-in time is at 15:00. Check-out time is at 11:00

What if I want to have an early check-in or a late check-out?

Please note that early check-in is subject to availability, in order for us to ensure early check-in for you we request you pay for the previous night to ensure the room isn’t booked for a prior arrival. Late check-outs are also subject to availability and can on be confirmed on the day unless you pay for an extra night to ensure the room isn’t booked for a new arrival. If late check-out is possible, we offer a 1-hour complimentary layover (check-out at 12h00). Check-out at 13h00 will be charged at a rate R450.00. Thereafter 13h00 we charge the full rate due to it being unlikely for housekeeping to be able to clean the unit before check-in time at 15h00

Your Stay

Will there be someone to meet me at the property?

Just call or chat with your front desk, and we’ll address the problem right away.

Can I cook in the apartment?

Go ahead and unleash your inner master chef! Each apartment comes with a fully-equipped kitchen.

Is it safe?

Absolutely! All CAG apartments are totally secure and private. You can enjoy your stay worry-free.