Frequently Asked Questions

Your Arrival

Will there be someone to meet me at the property?

We have a dedicated front desk at each property waiting to assist you with everything you need, including the hand over of keys, show you around and answer any questions you may have. If there are any changes in your plans, please contact us as soon as you can and let us know. After booking, you will receive a confirmation email with the apartment address, important details and a short recap of the services included in your package. Feel free to chat or call us for any questions or changes in your itinerary.

What are the basic amenities of a CAG Apartment?

High-end bathroom amenities, a washing machine and tumble dryer*, an iron and ironing board, a hairdryer, cleaning products and equipment, a vacuum cleaner, plush towels and linen, super speedy WiFi, and fully equipped kitchen. You can tailor your stay by selecting from our extra services such as grocery basket delivery, laundry & dry cleaning, airport transfer, and more. Simply book when reserving the apartment or chat with your Account Manager.

Do we need to bring an ID or passport?

Yes please! Make sure you carry some form of identification on you, as the front desk will need it upon your arrival.

Will you need a security deposit?

Yes indeed. A security deposit will be blocked on your card 7 days prior to your arrival and released 24 hours following your departure.

What's the security deposit for?

In case of: – Damaged or broken furniture – Damaged appliances or lighting – Damaged television of Hi-Fi equipment – Stained or damaged walls and upholstery – Broken dishes, windows or mirrors – Damaged or missing accessories – Flooding or fire. If anything gets damaged during your stay, simply contact your front desk.

Can I extend my stay once I'm in the apartment?

Of course! It’s subject to availability, however. Get in touch with the front desk and they’ll let you know. If the apartment is available, we would be happy to accommodate you in the same apartment or at the very least, in a similar one.

Should I provide my own linen and towels?

No need. We equip all our apartments with high-end bathroom amenities and plush linen and towels.

Should we wash our sheets before check out?

Absolutely not – we’ll take care of all that. All you need to do is sit back and relax.

Are there any cleaning products in my holiday apartment?

All our apartments are tidy and clean for your arrival. If needed, the apartments are equipped with a broom, mop, sponges and floor/ window detergents. If you would like to book additional housekeeping, please book it during the reservation process or contact our friendly front desk.

Do CAG apartments have an internet connection?

All of our apartments come with a speedy WiFi internet connection.

Are there any house rules?

Our apartments have a strict no-smoking and no-pet policy. The rest of the rules will be sent over with your confirmation email.

How many sets of keys will I get?

You’ll be provided with one set of keys.

At what time can I check-in and check-out?

You can check-in as of 15:00. You can also check-in later on or at night. Please note that if you decide to depart after 16:00, you will be requested to pay for half the night.

What if I want to have an early check-in or a late check-out?

An early check-in is certainly possible as long as the apartment is ready for you. Please let your Sales rep know. Check-out is until 11:00. If it’s later than that, you’ll be charged half the price of the following night. Depending on the circumstances, we’ll try and arrange the best solution for you.

Your Stay

Will there be someone to meet me at the property?

Just call or chat with your front desk, and we’ll address the problem right away.

Can I cook in the apartment?

Go ahead and unleash your inner master chef! Each apartment comes with a fully-equipped kitchen.

Is it safe?

Absolutely! All CAG apartments are totally secure and private. You can enjoy your stay worry-free.